CyberTelstatus
We're keeping an eye on something
Usage updates are running behind

Our usage-tracking system is taking longer than usual to update data figures and send usage texts. Calls, texts and data all keep working normally, and Spend Shield protection stays on. Figures catch up automatically once we clear this.

Since 31 Jul, 23:50
Calls
Making and receiving calls, in the UK and abroad
No known problems
Texts
Sending and receiving text messages
No known problems
Data
Mobile internet, in the UK and abroad
No known problems
MyCyberTel & ordering
The app, sign-in and new orders
No known problems
Usage tracking & alerts
Data figures, Spend Shield and usage texts
Keeping an eye on it
Payments & billing
Cards, invoices and payment links
No known problems
Travelling? Check your destination

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Recently fixed

✅ Usage updates are running behind31 Jul, 18:10 → fixed 31 Jul, 18:40
✅ Usage updates are running behind31 Jul, 17:10 → fixed 31 Jul, 17:50
✅ Usage updates are running behind31 Jul, 14:50 → fixed 31 Jul, 15:20

This page refreshes itself every minute. If something looks wrong on your phone but fine here, try turning airplane mode on and off — and if that doesn't sort it, message us in MyCyberTel and a human will help.